Delete your account and your data
UpMyChain (Android app and upmychain.com website)
Service published by Damien Chapus, sole trader (trading as UpMyChain, SIREN 482 409 943). The Android app is published on Google Play by this same publisher’s developer account, “Horizon Builder”.
Two ways to request deletion
In the app or on the website
Sign in, then open My account › Account settings › Delete Account. Choose a reason, confirm with your password or with a code received by email, then submit.
Account created with Google, LinkedIn, Microsoft, Facebook or with a code, without a password? Choose “Code by email”: we send a 6-digit code to the account’s address, to enter instead of the password.
By email
Send an email to contact@upmychain.com from your account’s email address, with the subject “Delete my data”.
We erase your data within 30 days at most and confirm it by email. This also works if you can no longer sign in.
Straight away : your account is closed. Your profile and listings disappear from the site, your services are withdrawn from sale and nobody can sign in to it any more, including with Google, LinkedIn, Microsoft or Facebook.
Permanent erasure : closing the account triggers automatic erasure within 30 days: your data is erased or anonymised (your name becomes “Deleted user”), except what the law requires us to keep (table below). You have nothing else to do; you can also email us (option 2).
Closing is refused while a job is in progress or money is at stake (escrow, an amount to be paid to you or settled): the deletion page shows the jobs concerned and what to do. If a dispute or chargeback is in progress, erasure waits until it is closed.
What is deleted, what is kept
| Data | What happens | Duration | Why |
|---|---|---|---|
| Profile: name, email, phone, photo, description, town | Deleted Removed from the site as soon as the account is closed, then erased |
Within 30 days of closing the account (or of your email request) | No longer needed once the account is closed |
| Messages not involved in a dispute, and sign-in log | Deleted Erased |
Within 30 days of closing the account (or of your email request) | No longer needed once the account is closed |
| Google, LinkedIn, Microsoft or Facebook sign-in (technical identifier) | Deleted Blocked as soon as the account is closed, then erased |
Within 30 days of closing the account (or of your email request) | No longer needed once the account is closed |
| Location while travelling to an appointment | Deleted Erased automatically |
On arrival or when the trip is cancelled, at the latest 1 hour after the last location received | It is only used for live tracking |
| Arrival and end-of-job photos | Deleted Erased automatically |
12 months after the job is closed | Proof of the service in case of a complaint |
| Arrival time and place, punctuality assessments | Deleted Erased automatically |
12 months after the appointment | Proof of punctuality in case of a complaint |
| Invoices and accounting records | Kept Kept, even after deletion |
10 years | Accounting obligation (French Commercial Code, art. L123-22) |
| Payment and escrow records (amounts, dates, references, refunds), summaries accepted before payment, agreements confirmed in the chat | Kept Kept, restricted access |
5 years after the end of the job | Proof in case of a claim during the limitation period (French Civil Code, art. 2224; Commercial Code, art. L110-4). Anything that is an accounting record follows the 10-year rule. |
| Items linked to an ongoing dispute or chargeback (messages, photos, arrivals, agreements) | Kept Frozen: nothing is erased before the decision |
Until the dispute is closed; then photos in a restricted archive for 5 years after the decision, the rest according to the periods above | Protecting everyone’s rights |
We never keep your card details: they are entered directly with our payment provider, Stripe.
You can also exercise your rights of access, rectification and erasure at the same address, and complain to the CNIL. See our privacy policy and our legal notice.