Karine Beccaria (Costalonga)

The display order in search, the directory and the city pages is calculated automatically, with no financial consideration: no position can be bought, and no paid offer changes it. The criteria, from most to least important:

• Proximityif you provide an address or your location, results are grouped by distance (under 2 km, 5 km, 10 km, 20 km, beyond); within each group, the order follows the criteria below.
• What you are looking forpros in the trade recognised in your search come first, then those whose listing best matches the words typed.
• The quality score(out of 1 000 points): verifiable trust, up to 400 points — the six items listed above (registration, time on the register, declared headcount, contact details, claiming of the listing, identity check); reputation, up to 600 points — the average rating (250), the number of reviews (100), the services completed and paid through the platform (150) and the business volume achieved through the platform, on a scale that flattens quickly (100).
• Tie-breakinglisting completeness, then the least viewed listing first, so that exposure rotates.
• Differentiated, limited and disclosed treatmenta professional invited to claim their listing who completes it to 100% within the period stated in the invitation may be placed at the top of the results for their town for the announced number of days, free of charge; on city pages, listings claimed by their holder come before unclaimed listings. Nothing else changes the order: no remuneration, no capital ties, and no criterion related to the person (age, sex, origin, nationality).

Levels are not awarded, they are observed: “Confirmed pro” from 3 jobs completed and paid, with an average of at least 4/5 if there are reviews; “In high demand” from 10 jobs, an average of at least 4.5/5 and a quote sent for at least 70% of requests received (out of at least 5). Response time is the median measured between receiving a request and sending the quote, shown from 3 replies.

A business without reviews is not penalised: it is ranked on what can be verified about it. A review can only be left after a job completed and paid on UpMyChain — this is checked when the review is submitted, not just claimed.